Cancellation Policy
CANCELLATION POLICY
We understand that sometimes class cancellations are necessary, and this policy describes what happens in the event of a cancellation.
- Because space is so limited and we provision for each class, we require at least 48 hours notice to receive credit.
- Up to 48 hours before the scheduled start time of a class, Babylon Mercantile will provide you with credit towards a future class – this will be in the form of a Cooking Class e-Gift Card or a Discount Code
- For cancellations made within 48 hours of the scheduled start of a class, we are not able to offer any refunds or in-store credit. If you find yourself unable to attend your class and the 48-hour deadline has already passed, we encourage you to send a friend in your place.
- BootCamp or "Special Event" cancellations: Any cancellations made up to 1 week prior to the event will receive a credit towards future classes, 1 week to 48 hours prior will receive 50% credit and 48 hours prior to class we cannot provide any credit.
If you need to reschedule, please notify us either by phone at 631-818-1100 to speak to a representative. We do not accept cancellations via email or voicemail
Unfortunately, COVID has become a part of daily life. We trust that all clients who book with us are aware of the potential that they may need to cancel their reservation in order to quarantine or isolate and have weighed that possibility prior to booking their ticket.
We have a strict No Refund Policy, which includes any client cancellations due to COVID or any other illness. Canceling or rescheduling your booking within the 48-hour timeframe will result in a forfeiture of your credit. This applies for all illnesses and last-minute emergencies. If you must cancel due to Covid or an emergency contact us immediately we will add you to our standby list and do our best to add you to a comparable class of our choice
When we cancel a class due to inclement weather, or other circumstances beyond our control (e.g., power outages, facility issues, etc.), we will endeavor to contact you by email or telephone with as much notice as possible and issue a full refund to the original form of payment (or, if you prefer, issue you a refund in the form of a Babylon Mercantile gift card). However, if we do not affirmatively cancel a class by email or telephone and you are unable to attend, our standard cancellation policy applies.